Madhurya exchange policy
1) Exchanges will be accepted only in the case of manufacturing defect or dispatch of an incorrect item. Your exchange request should be sent by email to: firstname.lastname@example.org within 24 hours of receipt of the package and we will acknowledge your exchange.
2) Item to be exchanged to be returned to us within 7 days of the date of receipt of goods by the customer.
3) The product must be in its original unused condition in the original packaging, intact to be exchanged.
4) Mail your returned item along with the original packaging material to:
Madhurya, VVMVP campus, 21 st km Kanakapura road, Udayapura, Bangalore -560082, Karnataka.
5) The customer can choose an alternate product of the same, lower or higher value for the product accepted by us as exchange.
6) In case the value of the alternate product is higher the customer will have to pay the difference. If the value is lower, a credit note for the balance value’s balance will be issued.
7) In case the customer is unable to find an alternate product immediately, a credit note for the value of the item(s) exchanged will be sent. This credit note can be utilized against a future purchase later. This credit note will be valid for a period of 90 days from the date of issue.
1) Madhurya does not allow cancellation of orders. The customer is eligible to exchange the product as per our exchange policy.
2) The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange .